Terms of Service

1. Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Company Information

3. Services Offered

Average Joe Technology provides:

• Technical Problem Solving: Computer troubleshooting, network setup, and tech support
• Custom Software Solutions: Bespoke software development and applications
• Technology Consulting: Expert advice on technology decisions and implementations

4. Service Agreements

4.1 Consultation Process

• All services begin with an initial consultation to understand your requirements
• We provide written estimates for all work before commencement
• Scope changes require written approval and may affect pricing and timelines

4.2 Service Delivery

• We commit to delivering services professionally and within agreed timeframes
• Delays caused by client unavailability or external factors may extend delivery dates
• We maintain regular communication throughout project duration

5. Payment Terms

• Consultation Fees: Initial consultations may be charged at our standard hourly rate
• Project Work: 50% deposit required before work commencement, remainder due upon completion
• Ongoing Support: Monthly billing for retainer agreements
• Payment Terms: Payment due within 30 days of invoice date
• Late Payments: Late fees may apply after 30 days overdue

6. Intellectual Property

6.1 Client-Owned IP

You retain ownership of all pre-existing intellectual property, data, and content you provide to us.

6.2 Work Product

Custom solutions developed specifically for your business become your property upon full payment. We retain rights to general methodologies, techniques, and know-how developed during service delivery.

6.3 Third-Party Software

Any third-party software or licenses remain subject to their respective terms and conditions.

7. Warranties and Limitations

7.1 Service Warranty

• We warrant that services will be performed with professional skill and care
• Software solutions include a 30-day bug-fix warranty from delivery date
• Hardware issues are subject to manufacturer warranties where applicable

7.2 Limitations

• We cannot guarantee specific outcomes or business results
• Third-party service availability and performance are outside our control
• Client data backup and security remain client responsibilities unless explicitly agreed

8. Liability and Indemnification

8.1 Liability Limitation

Our total liability for any claim shall not exceed the total amount paid by you for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.

8.2 Professional Indemnity

We maintain professional indemnity insurance appropriate to our business activities in accordance with Maltese regulations.

9. Confidentiality

• We maintain strict confidentiality of all client information and business data
• Confidentiality obligations survive termination of our business relationship
• We may disclose information only when required by law or with explicit written consent
• All team members are bound by confidentiality agreements

10. Termination

10.1 Project Termination

Either party may terminate a project with 7 days written notice. You will be invoiced for work completed to the termination date.

10.2 Immediate Termination

We reserve the right to terminate services immediately for non-payment, breach of terms, or illegal activities.

11. Data Protection

We process personal data in accordance with EU GDPR regulations and our Privacy Policy. By engaging our services, you consent to our data processing practices as outlined in our Privacy Policy.

For services involving personal data processing, we will execute appropriate data processing agreements as required by law.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government regulations, or internet/telecommunications failures.

13. Dispute Resolution

13.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of Malta.

13.2 Dispute Process

• We encourage resolution through direct communication
• Formal disputes shall be subject to mediation before litigation
• Any legal proceedings shall be conducted in Maltese courts

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

15. Contact Information

Questions about these Terms of Service should be directed to:

16. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms shall remain in full force and effect.